Martina Conlon is a principal in Novarica's insurance practice focused on the P&C and healthcare markets. Martina is the primary researcher and author of market leading reports on agent portals, business intelligence, business process outsourcing and IT staffing strategies. She provides expertise on IT best practices, organizational approaches, and strategic technology architecture and planning. Her recent consulting experience includes vendor selection efforts, insurer peer benchmarking, IT organizational assessments and IT sourcing strategies. Prior to Novarica, Martina served as Director of Enterprise Technology for Arbella Insurance, where she was responsible all enterprise applications, including policy, billing, claims, business intelligence, websites and portals. She has also served as Principal Consultant with leading technology and consulting firms where she partnered with client executives to launch technology solutions to meet strategic business goals. She holds an MBA from Boston University and a BSEE from Tufts University.