Unleashing the Power of the Single Policyholder View
Mr. Jhaveri has 15 years of professional experience in sales and marketing. Prior to this role, Mr. Jhaveri held sales and account management roles where he led the acquisition and expansion of key industry accounts, in addition to corporate marketing.
Mr. Jhaveri is responsible for Practice Management, Alliances & Marketing for ValueMomentum. In his role as Head of Practice Management, he is responsible for developing differentiated technology service offerings for ValueMomentum to directly impact client and revenue growth. He is also responsible for developing marketing strategy, working closely with the product, practice and vertical teams and with strategic partners.
Prior to joining ValueMomentum, Mr. Jhaveri worked with Advanced Interfaces in North America, and Wizcraft International, in India.
Mr. Jhaveri holds a Master’s degree in Commerce and Economics from Sydenham College, Mumbai, India and an MBA from Penn State University’s Smeal College of Business, PA.
The robust data capabilities of on-and offline retailers are influencing the way policyholders want to interact with their insurance companies. In order to provide a consistent, top-of-the-line experience across channels, insurers must break down the silos preventing producers, claims professionals and the marketing department from developing a single customer view. With a clear profile of each policyholder, service can be empathetic and effective and keep that person as a customer for years to come. Effectively leveraging next-generation CRM technology goes a long way toward increasing customer retention in an increasingly competitive insurance market.
In this webcast, featuring guest speakers Abhijeet Jhaveri, Tom Feher, Chad Hersh and moderated by Insurance & Technology senior editor Nathan Golia, you will learn:
- How carriers should define "single customer view," and what characteristics are possible now and in the future
- What being a customer-centric enterprise means in the era of Zappos and Amazon
- How to integrate new CRM technology in legacy or modernized core system environments