The Greater Good: Fraud Detection In The Service Of Genuine Customers

The Greater Good: Fraud Detection In The Service Of Genuine Customers


Available On Demand
Duration 60min
Katherine Burger
Editorial Director, Insurance & Technology, Bank Systems & Technology
UBM Tech
Katherine Burger
Katherine Burger is Editorial Director of Bank Systems & Technology and Insurance & Technology, brands of the InformationWeek Financial Services unit of UBM TechWeb's InformationWeek Business Technology Network. She assumed leadership of Insurance & Technology in 1991 and of Bank Systems & Technology in 2003. In addition to directing the editorial strategy of both publications, Kathy is charged with extending the brands through the creation and development of new products, editorial supplements, special publications and live and online events (including I&T's Executive Summit, BS&T's Executive Summit, and live custom events and roundtables on behalf of leading technology companies). She also oversees the brands' daily e-mail newsletters, as well as the Web sites and related online offerings for BS&T and I&T (,

Kathy is a frequent speaker/participant at industry/association/sponsored conferences and events, and also has presented at a number of technology company user group and sales force events, including those produced by IBM, SAS, Microsoft, CSC, Sun Microsystems, Unisys and Oracle, as well as numerous Webcasts sponsored by industry leaders including IBM, Oracle, SAP, SAS, Microsoft and CSC. During Kathy's publishing and media career, in addition to financial services technology she also has covered the real estate and retailing industries. She is a graduate of Carleton College.
Stephen Applebaum
Insurance Claims Solutions
Stephen Applebaum
Stephen Applebaum is a subject matter expert and thought leader providing consulting, advisory and strategic M&A services to participants in the North American Property & Casualty Insurance ecosystem covering insurance information technology, claims, innovation, supply chain, vendor and performance management.

Mr. Applebaum was most recently Senior Analyst, Property & Casualty Insurance at Aite Group, prior to which he was President of ClaimForce, a web-based insurance claims technology, supply chain management, and outsourced services company serving North American P&C insurance clients and their trading partners in the automobile and property segments. He was also a Senior Vice President at ADP Claims Services (now AudaExplore, a Solera company) and previously enjoyed a successful career with CCC Information Services where he was a member of the senior management team.

Mr. Applebaum is a frequent chairman, guest speaker and panelist at insurance industry conferences and contributor to major insurance industry publications and has a strong passion for coaching, mentoring, business process innovation and optimization, applying disruptive technology, and managing organizational change in the property & casualty insurance industry and trading partner community.
Dena Hamilton
VP of Presales
BAE Systems Applied Intelligence
Dena Hamilton
Dena has been in the Fraud, Risk Compliance sector for over 25 years, specializing in presales and product development of financial crime solutions in the Financial Services sector. Dena is currently the VP of Presales for BAE Systems Applied Intelligence North America focused on the banking, insurance and government sectors. Prior to joining BAE Systems, she spent 15 years at premier Payments Engine company developing and delivering enterprise financial crime solutions. She specializes in multi-channel, cross-product environments, providing a much needed view and utilization of solutions across numerous departments within an institution.

Claims fraud has a debilitating impact on insurance company profitability – Aite Group estimates that claims fraud in the U.S. P&C industry alone costs carriers $64 billion a year. Yet many in the general public consider it to be acceptable to exaggerate their insurance claims, viewing claims fraud as essentially a victimless crime. This places insurers in an increasingly difficult position, as their efforts to detect and head off claims fraud may be at odds with initiatives to improve customer engagement and loyalty. This is especially challenging in today's increasingly multi-channel environment where hyper-connected social circles empower consumers to broadcast their views about good and bad service experiences – including claims experiences.

At this webinar hosted by Insurance & Technology and BAE Systems Applied Intelligence, you'll learn how effective counter-fraud technology simultaneously and visibly provides protection for genuine claimants, deters would-be exaggerators, and safeguards against hardened fraudsters. We'll discuss what goes into a successful approach to claims fraud that enables insurers to take a more effective approach to fraud – and help transform public perception of it.

  • How to persuasively communicate the impact of claims fraud.
  • Facilitating rapid, precise and consistent decision making in the investigation process.
  • Deploying analytics and big data to provide human users with the right intelligence.
  • Demonstrating the impact of suspicious claims and exaggerated events.
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